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LOCKS AND CODES – ALL YOU NEED TO KNOW

Have you ever had a question about the lock on your luggage? We have put together advice and answers to your questions to help if you ever get locked out. 
 
1. How do I change the code number on my lock?
2. I have forgotten my code number, what do I do?
3. My lock is broken or stuck, what do I do?
4. What is a TSA combination lock with a keyhole as well as a code number?

1. How do I change the code number on my lock?
 Identify the lock on your bag below and scroll down to locate the instructions for setting your combination:

The lock on your bag is not shown here? Just get in touch with us via our contact form.

Lock instructions


Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
1. Open the lock by entering the factory code 0-0-0.
2. With a pencil or something pointed, press firmly on the Reset (A) button which can be on either side of the lock as shown below. Keep it pressed down.
3. Enter your secret code (for example 8-8-8) by turning the wheels. 
4. Push button B so that button A goes back to its original position.

Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-4. 
If we haven’t answered all your questions or you want more information, you can contact us via our contact form.

Lock Instructions:

Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
1. Open the lock by entering the factory code 0-0-0.
2. With a pencil or something pointed, press firmly on the Reset A button until you hear a click. Keep it pressed down.
3. Enter your secret code (for example 8-8-8) by turning the wheels. 
4. Push button B so that button A goes back to its original position. 

Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-4. 
If we haven’t answered all your questions or you want more information, you can contact us via our contact form.

Lock Instructions

Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
1. Open the lock by entering the factory code 0-0-0.
2. Press firmly on the Reset A button and keep it pressed down.
3. Enter your secret code (for example 8-8-8) by turning the wheels. 

Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-3. 
If we haven’t answered all your questions or you want more information, you can contact us via our contact form.

Lock Instructions


Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
1. Open the lock by simply pressing button A.
2. Put the bag face down on the floor.
3. Swivel the catch of the lock upwards and pinch it between the bottom and top openings.
4. Swivel the red lever 90° into a vertical position, keep it there with your finger.
5. View your combination (your secret code to reopen your bag).
6. Put the red lever back to its original position, your personal combination is set. 

Your code is now set. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-6. 
If we haven’t answered all your questions or you want more information, you can contact us via our contact form.

Lock Instructions

Your adjustable TSA combination lock as delivered can be opened with the combination 0-0-0. To change the combination:
1. Rotate the catch on the case to open it.
2. Inside the case, behind the lock, move the cover to show the little lever. This level is initially placed in position A, move it into position B as shown in the illustration below.
3. Enter your secret code (for example 8-8-8) by turning the wheels.
4. Put the lever back into position A. Put the cover back correctly. 

Your code is now registered. Write it down in a safe place so that you can go back to it if you forget it. If you want to change the combination, repeat steps 2-4. 
If we haven’t answered all your questions or you want more information, you can contact us via our contact form.

2. I’ve forgotten my code number, what do I do?
 
We suggest that you go to your nearest repair center to get your bag open. You can find a list of our centers on this page. If there is not a repair center in your area you may go to a local locksmith to have them pick the lock. For any other information on this subject, you can contact your country’s Customer Service directly by emailing customerservice@delseyluggage.net.

3. My lock is stuck, what do I do?
 
We suggest that you go to your nearest repair center to get your bag open. You can find a list of our centers on this page. If there is not a repair center in your area you may go to a local locksmith to have them pick the lock  For any other information on this subject, you can contact Customer Service directly using our contact form.

4. What is a TSA combination lock with a keyhole as well as a code number?

The TSA (Transportation Security Administration) combination lock allows you to lock your bag with a code while allowing the American customs authorities responsible for transport security to check it when it arrives on American soil without damaging it. 
So the keyhole on the TSA combination lock is for the sole use of the American authorities. The advantage of this lock is for customs officers to access your bag without damaging it. 
To know if your bag has a TSA lock, look at the lock itself - the TSA lock has a little, red, hexagon shaped logo, like the one below.


For any other information on this subject, you can contact your country’s Customer Service directly using our contact form.