SIGN UP FOR OUR NEWSLETTER AND GET 20% YOUR FIRST ORDER
pages

Frequently Asked Questions

Answers

01. Are DELSEY's products guaranteed worldwide?

DELSEY products are manufactured using high specification materials and subject to stringent quality controls. Every DELSEY product has a 10-year or lifetime warranty against defects in material and workmanship from the date of purchase. To find length of time the warranty is valid, please see the warranty certificate inside your luggage. An international after sales service is available in 110 countries on 5 continents from DELSEY agents.
Find out more
Back to top

02. Can I purchase DELSEY's products on the official website?

Yes, only if you live in the United States. Otherwise, you can find the stores near you by clicking here.
Back to top

03. How to make my friends know about my favorite DELSEY products?

You can add your favorite products to your wishlist and share it with your friends by email or through social networks.
Back to top

04. How can I register my product's warranty online?

Register your luggage warranty and enjoy special benefits. We advise you to register your luggage now in order to have a special status , a complete warranty against defects and a worldwide service. Register my warranty
Back to top

05. Is online payment secure?

Shop.delseyus.com is committed to protecting your security and privacy. We know that when you shop online, you want to know that your name, address, credit card details and other personal information is kept safe and secure, and we are compliant to the Payment Card Industry Data Security Standard (PCI DSS) Certification.
Back to top

06. What are the payment methods?

We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS.
Back to top

07. Can I purchase a product as a gift?

Sure. We enable you to have a shipping address that is different from your billing address.
Back to top

08. Can I cancel my order?

Please visit our Terms of Sale Section.
Back to top

09. Can I return or exchange a product?

Please visit our Returns & Refunds Policy page.
Back to top

10. How can I get a status update of my return?

All the information about your return will be in My account Section. But you can also require further assistance, and contact us by email or call us at 1-800-558-3344, Monday through Friday between 10AM and 7PM Eastern Standard Time. We will be happy to assist you in any way that we can.
Back to top

11. What should I do if I received the wrong product or a damaged product?

Please visit our Returns & Refunds Policy page.
Back to top

12. How can I track my order?

Once your order ships you will receive a confirmation email with your tracking number and carrier. You can then click on the tracking number link to track your order in the My Account section.
Back to top

13. I placed my order - can I edit my shipping address?

Not usually. Indeed, once you’ve placed your order, we’ll process and dispatch it as quickly as we can. In most cases, this happens the same day.
Back to top

14. Is there a store near me?

To find it, please visit our store locator.
Back to top

15. Do you ship outside the US?

We only ship to the United states, excluding APO/FPO addresses, Alaska, Hawaii and Puerto Rico.
Back to top

16. What are your shipping methods?

To find it, please visit our shipping information page.
Back to top

17. What is DELSEY's story?

Founded by Mister Delahaye and the André & Walter Seynhaeve brothers in 1946, the DELSEY company rapidly became established as the leading French producer of leather cases for movie and still cameras. A department for luggage in moulded plastic was subsequently set up and in 1970 the brand’s travel products really took off with the launch of DELSEY Airstyle, the first line of rigid luggage. Since then, DELSEY has been offering ever more functional, lightweight, designer products with many new – and often award-winning – features to make life easier for globe-trotters. From the introduction of the trolley system to the featherlight collections and the suitcase of the future, DELSEY is constantly innovating to create your kind of luggage.
Back to top

18. What are the brand's values?

Congratulations. If you’re on this site, it’s probably because you’re planning to go somewhere, do something, meet somebody. Engage in that most basic and important of all human activities – connecting with another person. At DELSEY, we’re dedicated to making sure that a luggage never gets in the way of your doing that. Zippers that zip – and stay that way until you unzip them. Handles and straps exactly where you need them that work every time. Pockets so artfully designed and thoughtfully well placed you’ll wonder how you ever got along without them. And an unmistakable design that fuses form and function with French flair. Wherever you’re going? Have a good time and bon voyage from DELSEY
Back to top

19. I forgot my password, how can I reset it?

To get a new password, please go to My account and click on 'I forgot my password'.
Back to top

20. Is there a store near me?

To find it, please visit our store locator.
Back to top

21. Which luggage is recommended for my airline?

Standardised luggage for boarding without a cloud on the horizon! Preparing to travel by air? To avoid any nasty surprises on D-Day, DELSEY reminds you of what matters most with regard to luggage regulations.
Back to top

22. What is my product warranty?

Every DELSEY product has a 10-year or lifetime warranty from the date of purchase. To find length of time the warranty is valid, please see the warranty certificate inside your luggage. Find out more
Back to top

23. How can I repair my product?

To have your luggage repaired, please visit our repair center locator and find a repair center near you. Please bring your luggage and your proof of purchase to the repair center.
Back to top

24. How can I sign up for DELSEY's newsletter?

To get the latest news about our collections, events… please create your account.
Back to top

25. How to clean my DELSEY luggage?

Please visit our TIPS section.
Back to top

26. How to choose my luggage?

Please visit our TIPS section.
Back to top

27. Any advice to make my luggage secure?

Please visit our TIPS section.
Back to top

27. What are the rules for the Under The Tree Giveaway?

Please CLICK HERE.
Back to top

28. What are the rules for the Fly Me to the Caribbean Sweepstakes?

Please CLICK HERE.
Back to top

28. How can I find DELSEY on social networks?

You can follow DELSEY life through our Facebook page and our Pinterest board.
Back to top

29. Airlines Carry-On Guide.

Our Overall Dimensions include the Handles, Wheels & Feet.  The Overall Dimensions are what the airlines use for their dimensions.  The Body Dimensions are the Packing Case sizeAll measurements listed are for economy class.  First and Business class may differ by airline. Regional Jets will also have different carry-on requirements.  Please contact your airlines for the latest information and carry-on rules.

Airlines      
Inches   
Weight
AeroMexico 
22 x 14 x 9
22lbs.
Air Canada
21.5 x 15.5 x 9  
22lbs.
Air France   
  21.7 x 13.8 x 9.9    
22lbs.
Air New Zealand 
46.5 Total Linear
22lbs.
AirTran Airways    
24 x 16 x 10 
  Not Listed
All Nippon Airways 
22 x 16 x 10  
22lbs.
American Airlines
22 x 14 x 9
  Not Listed
Delta Airlines
22 x 14 x 9
  Not Listed
El AL
21.2 x 17.7 x 9.8
15.4lbs.
Emirates
22 x 15 x 8
15lbs.
Frontier Airlines
24 x 16 x 10 
35lbs.
Hawaiian Airlines
22 x 14 x 9
25lbs.
Icelandair
21.6 x 15.7 x 7.8
  Not Listed
Japan Airlines
22 x 16 x 10  
22lbs.
JetBlue Airways
22 x 14 x 9
  Not Listed
KLM
21.5 x 13.5 x 10
26lbs.
Korean Air
21.6 x 15.7 x 7.8
25lbs.
Lufthansa
21.6 x 15.7 x 9
17lbs.
Philippine Airlines
45 Total Linear
15lbs.
Quantas
45 Total Linear
19.8lbs.
Scandinavian Airlines
22 x 16 x 9
18lbs.
Singapore Airlines
45 Total Linear
15lbs.
Southwest Airlines
24 x 16 x 10 
  Not Listed
Spirit Airlines
22 x 18 x 10
  Not Listed
Sun Country Airlines
24 x 16 x 11
35lbs.
Thai Airways
22 x 18 x 10
15lbs.
United Airlines
22 x 14 x 9
  Not Listed
Virgin America
24 x 16 x 10 
  Not Listed
Virgin Atlantic
22 x 14 x 9
22lbs.


Back to top

30. Contact Us

For questions and help on our products please contact us at:

Delsey Luggage, Inc.

6090 Dorsey Road

Suite C

Hanover, MD 21076

1-800-558-3344

customerservice@delseyluggage.net

Back to top

31. How do I open my Luggage Lock?

Please CLICK HERE.
Back to top