DELSEY USA RETURNS & REFUNDS POLICY
Shop.Delsey.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. The Customer is responsible for return shipping and insurance on returns, except when defective or miss-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. If you return any part of your order and that order was part of a promotion, any refund may be reduced. If we accept a return beyond the 30 days from the original shipment date, we will charge you a handling fee of 15% of the purchase price, which will be deducted from the refund or credit to which you are entitled.
To Initiate the Return Process:
You must contact our customer care representatives please email us at firstname.lastname@example.org. The customer service department will provide you a return authorization number that must be included on the shipping label. Failure to receive or include the return authorization may delay your credit.
Please send the product in the original shipping box to:
Delsey Luggage, Inc.
6090 Dorsey Rd, Suite C
Your credit card will be credited for the price of the bag and any taxes when we have received and processed your returned item. Please allow 14 business days for us to process your return. Please note that credit card companies vary on the time it takes for credit to appear on their customer’s records. Please allow one to two billing cycles for the refund to appear on your statement.
Colors displayed on our website may vary from the actual fabric color due to screen resolution or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. You can email us at email@example.com if you have any questions regarding a product prior to purchase.
No Exchange Policy
We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.
Returning Damaged or Incorrect Merchandise Purchased Online
Damaged/Incorrect items must be reported within 30 days of your order's ship date. If we are notified of damaged/defective merchandise after this timeframe, we will not be able to process your request. If your merchandise was damaged in transit, is defective, or is not what you ordered, please contact our customer service team at firstname.lastname@example.org to assist. We will ask you to provide photos of the product for our internal research purposes. If we determine that the product is damaged/incorrect, our customer service team will provide you with a pre-paid return label and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. If you need the order quickly you may place another order, while you wait for your refund. Please email our customer service team at email@example.com if you need assistance.
Lost in Transit
All lost in transit issues must be reported within 30 days of your order's ship date. If we are notified of a lost package after this timeframe, we will be unable to process your request. If you are reporting a lost package please ensure that you have taken the following steps prior to contacting customer service.
• Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked the package.
• Please also track your package online to see if there are any special instructions or updates listed.
If you are still unable to locate your package, then please email our customer service team at firstname.lastname@example.org to assist. We will contact the carrier and provide a resolution for you on a case-by-case basis.